Refund policy

Thank you for shopping with Oak’s Honey. We want every customer to receive their order in good condition.

Returns

Because honey is a food product, we do not accept returns once the item has been opened, used, or tampered with.

Damaged, Wrong, or Incomplete Orders

If you receive a damaged item, the wrong product, or an incomplete order, please contact us immediately after delivery.

Kindly send:

Your order number
Your full name
Clear photos of the item received
A short explanation of the issue

Refunds

Refunds may be approved only after we review the issue. If your refund is approved, it will be processed through the original payment method or another agreed method.

Replacements

In some cases, we may offer a replacement instead of a refund, especially if the item was damaged during delivery or the wrong product was sent.

Non Refundable Items

We do not offer refunds for:

Opened or used products
Products damaged after delivery
Wrong address provided by the customer
Failed delivery due to missed calls or customer unavailability
Change of mind after the order has been dispatched

Delivery Issues

We use Fez Delivery for shipping. If there is a delivery issue, we will assist with follow-up, but delays caused by courier availability, traffic, weather, or incorrect customer details are outside our direct control.