Shipping policy

Thank you for shopping with Oak’s Honey. We are committed to delivering your order safely and as quickly as possible.

Delivery Partner

We use Fez Delivery to handle our deliveries.

Delivery Locations

We currently deliver within Nigeria, with focus on Benue and Lagos.

Order Processing

Orders are processed after payment confirmation. Once your order is confirmed, we will prepare it for dispatch and share delivery updates where necessary.

Delivery Time

Delivery time may vary depending on your location, courier availability, traffic, weather, and other factors beyond our control.

Delivery Fees

Delivery fees may vary based on your location and will be confirmed during checkout or before dispatch.

Incorrect Delivery Details

Please make sure your name, phone number, and delivery address are correct before placing an order. Oak’s Honey will not be responsible for delays or failed delivery caused by incorrect information provided by the customer.

Failed Delivery

If Fez Delivery is unable to reach you or complete delivery because of incorrect details, missed calls, or unavailability, extra delivery charges may apply for another delivery attempt.

Damaged or Wrong Item

If your order arrives damaged, wrong, or incomplete, please contact us immediately with your order details and clear photos of the item received. We will review the issue and provide a suitable resolution where applicable.